• 1. What product categories can I find in your online Turkish grocery store?

    We take pride in offering a diverse selection of authentic Turkish products across various categories, including breakfast items, pantry essentials, bakery delights, snacks for all cravings, indulgent desserts, refreshing beverages, and even cleaning & personal care products.

  • 2. How do I place an order on your website?

    Placing an order is easy! Browse our range of authentic Turkish products, add your desired items to your cart, and proceed to checkout. Follow the provided instructions to enter your shipping information and complete the payment process.

  • 3. Is your shipping available across all states in the US?

    We're delighted to offer our services to customers all across the United States. No matter which state you're in, you can enjoy the convenience of having authentic Turkish products delivered right to your doorstep.

  • 4. What payment methods do you accept?

    We provide a seamless and secure shopping experience by accepting a variety of payment methods. These include major credit and debit cards, such as Visa, MasterCard, and American Express. Additionally, we also offer the convenience of popular online payment platforms like PayPal, allowing you to choose the method that suits you best.

  • 5. What are your shipping charges?

    Enjoy the convenience of free shipping on orders totaling $99 and above. For orders below $99, shipping charges vary based on the delivery location and the weight of the items in your order. During the checkout process, the shipping cost will be calculated transparently to ensure accuracy.

  • 6. How long does shipping usually take?

    We typically pack and process orders on the same day they are placed. Once your order is ready, the estimated shipping time will depend on your location and the shipping method you choose during checkout. Rest assured, we work diligently to get your authentic Turkish products to your doorstep as quickly as possible.

  • 7. Can I track the status of my order?

    Absolutely! Once your order is packed and ready for shipment, you will receive an email containing a tracking number. This tracking number allows you to monitor the real-time status of your delivery. Simply use the provided tracking number on our website or the courier's tracking portal to get the latest updates on your package's location and estimated delivery date.

  • 8. What if I received the wrong items that I did not order?

    If you receive items that you did not order, we kindly request that you refrain from opening the original package(s). To ensure a smooth resolution, please keep the item(s) unopened. Once we are informed of the situation, we will arrange for the correct items to be delivered to you. It's important to note that opened items cannot be returned due to this circumstance.

  • 9. What should I do if there is a damaged item(s) in the package?

    If you discover a damaged item within your package, we sincerely apologize for any inconvenience caused. Please don't hesitate to reach out to our customer support. Depending on your preference, we have two options available to rectify the situation: If the item is currently in stock, we will promptly send you a replacement to ensure you receive the product in perfect condition. Alternatively, we can issue a refund for the damaged item if you prefer. Our aim is to ensure your satisfaction with every purchase.

  • 10. What is your return policy?

    If you receive items that are unopened and in their original condition, you may be eligible to return them within a specified timeframe. To initiate a return, please contact our customer support team with your order details. They will guide you through the process and provide instructions on how to proceed.

  • 11. How do I contact customer support?

    You can reach our customer support team through the "Contact Us" section on our website, where you can find our email, phone number, and live chat options.